{"id":276,"date":"2025-08-06T15:39:21","date_gmt":"2025-08-06T13:39:21","guid":{"rendered":"https:\/\/operating-system.fr\/?page_id=276"},"modified":"2025-09-08T17:57:29","modified_gmt":"2025-09-08T15:57:29","slug":"politique-de-confidentialite-rgpd-et-remboursement-annulation","status":"publish","type":"page","link":"https:\/\/operating-system.fr\/index.php\/politique-de-confidentialite-rgpd-et-remboursement-annulation\/","title":{"rendered":"Politique de confidentialit\u00e9 (RGPD) et remboursement \/ annulation"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1) Politique de confidentialit\u00e9 (RGPD)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour : 6 ao\u00fbt 2025<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Qui sommes-nous ?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Responsable du traitement<\/strong> : <strong>Operating System<\/strong><\/li>\n\n\n\n<li><strong>Contact<\/strong> : contact@operating-system.fr<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Donn\u00e9es que nous collectons<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Compte &amp; facturation<\/strong> : nom, pr\u00e9nom, email, mot de passe (hach\u00e9), adresse, pays, entreprise, TVA, moyen de paiement (via prestataire), historique d\u2019abonnements.<\/li>\n\n\n\n<li><strong>Utilisation du service<\/strong> : logs techniques, identifiants d\u2019appareil, adresses IP, pr\u00e9f\u00e9rences, contenus que vous importez\/traitez dans l\u2019app.<\/li>\n\n\n\n<li><strong>Support<\/strong> : messages, pi\u00e8ces jointes, enregistrements d\u2019erreurs.<\/li>\n\n\n\n<li><strong>Marketing<\/strong> (si applicable) : consentements, ouverture d\u2019emails, UTM, cookies\/traceurs.<\/li>\n\n\n\n<li><strong>Recrutement<\/strong> (si applicable) : CV, lettre, notes d\u2019entretien.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Finalit\u00e9s &amp; bases l\u00e9gales<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous traitons vos donn\u00e9es pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fournir le service et ex\u00e9cuter le contrat<\/strong> (cr\u00e9ation de compte, acc\u00e8s, facturation). <em>Base : ex\u00e9cution du contrat<\/em> (art. 6-1-b RGPD).<\/li>\n\n\n\n<li><strong>Support client et s\u00e9curit\u00e9<\/strong> (diagnostic, pr\u00e9vention\/gestion des abus, sauvegardes). <em>Base : int\u00e9r\u00eat l\u00e9gitime<\/em> (6-1-f) et\/ou <strong>obligation l\u00e9gale<\/strong> (6-1-c).<\/li>\n\n\n\n<li><strong>Am\u00e9lioration du produit &amp; statistiques<\/strong> (mesure d\u2019usage, A\/B tests anonymis\u00e9s). <em>Base : int\u00e9r\u00eat l\u00e9gitime<\/em> (6-1-f).<\/li>\n\n\n\n<li><strong>Marketing par email<\/strong> (newsletters, offres), <em>uniquement avec votre consentement<\/em> (6-1-a). Vous pouvez retirer votre consentement \u00e0 tout moment.<\/li>\n\n\n\n<li><strong>Conformit\u00e9 l\u00e9gale<\/strong> (comptabilit\u00e9, lutte contre la fraude). <em>Base : obligation l\u00e9gale<\/em> (6-1-c).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Cookies &amp; traceurs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous utilisons des cookies <strong>strictement n\u00e9cessaires<\/strong> au fonctionnement, et, si vous l\u2019acceptez, des cookies <strong>mesure d\u2019audience<\/strong> et <strong>marketing<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Destinataires &amp; sous-traitants<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous partageons des donn\u00e9es avec des prestataires qui nous aident \u00e0 fournir le service :<br>OVH. OVH SAS est une filiale de la soci\u00e9t\u00e9 OVH Groupe SA, soci\u00e9t\u00e9 immatricul\u00e9e au RCS de Lille sous le num\u00e9ro&nbsp;537 407 926&nbsp;sise&nbsp;<strong>2, rue Kellermann, 59100 Roubaix<\/strong>.<br>Ces prestataires agissent selon nos instructions et avec des garanties contractuelles (art. 28 RGPD).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Transferts hors UE\/EEE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si des donn\u00e9es sont transf\u00e9r\u00e9es hors UE\/EEE, nous appliquons des garanties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Dur\u00e9es de conservation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Donn\u00e9es de compte : pendant la relation contractuelle, puis <strong>2 ans<\/strong> apr\u00e8s la fermeture (ex. obligations comptables : 10 ans en France pour pi\u00e8ces justificatives).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8. S\u00e9curit\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mesures techniques et organisationnelles : chiffrement en transit (<strong>TLS<\/strong>), chiffrement au repos, contr\u00f4le d\u2019acc\u00e8s, journalisation, sauvegardes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Vos droits<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous disposez des droits d\u2019<strong>acc\u00e8s<\/strong>, <strong>rectification<\/strong>, <strong>effacement<\/strong>, <strong>limitation<\/strong>, <strong>portabilit\u00e9<\/strong>, <strong>opposition<\/strong> (y compris au profilage \u00e0 des fins marketing), et du droit de <strong>retirer votre consentement<\/strong>.<br>Vous pouvez aussi saisir l\u2019autorit\u00e9 de contr\u00f4le : <strong>CNIL<\/strong> (France).<br>Pour exercer vos droits : <strong>contact@operating-system.fr<\/strong>. Nous pouvons v\u00e9rifier votre identit\u00e9 avant de r\u00e9pondre.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Comptes d\u2019\u00e9quipe \/ traitant<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous cr\u00e9ez un compte pour une organisation, vous garantissez avoir l\u2019autorisation.<br>Si nous <strong>traitons des donn\u00e9es pour votre compte<\/strong> (contenus\/clients), vous \u00eates <strong>responsable de traitement<\/strong> et nous <strong>sous-traitant<\/strong> : les conditions applicables figurent dans notre <strong>DPA<\/strong> (<strong>Data Processing Addendum<\/strong>).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">11. Mineurs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le service n\u2019est pas destin\u00e9 aux moins de <strong>18<\/strong> ans.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">12. Modifications<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous pouvons mettre \u00e0 jour cette politique. Nous vous informerons des changements mat\u00e9riels par email ou via l\u2019application, avec effet <strong>imm\u00e9diat<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2) Politique de remboursement, r\u00e9tractation &amp; annulation (SaaS)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour : 6 ao\u00fbt 2025<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Essais, abonnements et facturation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Essai gratuit<\/strong> : <strong>7<\/strong> jours, sans obligation.<\/li>\n\n\n\n<li><strong>Abonnements<\/strong> : tacitement reconduits <strong>mensuellement ou annuellement<\/strong> jusqu\u2019\u00e0 annulation.<\/li>\n\n\n\n<li><strong>Prix &amp; taxes<\/strong> : prix HT ; la TVA est calcul\u00e9e selon votre pays\/devises.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Annulation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous pouvez annuler <strong>\u00e0 tout moment<\/strong> en contactant <strong>contact@operating-system.fr<\/strong>.<\/li>\n\n\n\n<li>L\u2019annulation prend effet \u00e0 la <strong>fin de la p\u00e9riode en cours<\/strong>, sauf mention contraire.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Remboursements (politique commerciale)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Les paiements ne sont <strong>pas remboursables<\/strong>, y compris pour les p\u00e9riodes commenc\u00e9es, sauf <strong>double facturation<\/strong>, <strong>erreur de facturation<\/strong>, ou <strong>exigence l\u00e9gale<\/strong> applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour demander un remboursement : contactez nous.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Remboursements de moyens de paiement<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remboursements effectu\u00e9s via le <strong>m\u00eame moyen de paiement<\/strong> que celui utilis\u00e9 (sauf accord contraire), dans un <strong>d\u00e9lai de 15 jours ouvr\u00e9s<\/strong> apr\u00e8s approbation.<\/li>\n\n\n\n<li>Les frais bancaires\/tiers <strong>ne sont pas<\/strong> rembours\u00e9s. Les taux de change peuvent varier.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. R\u00e9siliation par <strong>Operating System<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous pouvons suspendre\/r\u00e9silier l\u2019acc\u00e8s en cas de <strong>non-paiement<\/strong>, <strong>abus<\/strong>, <strong>violations des CGU<\/strong> ou <strong>motifs l\u00e9gaux<\/strong>. En cas d\u2019erreur de notre part, nous pourrons proposer un <strong>avoir<\/strong> ou <strong>remboursement<\/strong> au prorata.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Offres promotionnelles &amp; cartes cadeau<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les <strong>codes promo<\/strong> s\u2019appliquent aux p\u00e9riodes indiqu\u00e9es et <strong>ne sont pas remboursables<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1) Politique de confidentialit\u00e9 (RGPD) Derni\u00e8re mise \u00e0 jour : 6 ao\u00fbt 2025 1. Qui sommes-nous ? 2. Donn\u00e9es que nous collectons [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-276","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de confidentialit\u00e9 (RGPD) et remboursement \/ annulation - Operating System<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/operating-system.fr\/index.php\/politique-de-confidentialite-rgpd-et-remboursement-annulation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de confidentialit\u00e9 (RGPD) et remboursement \/ annulation - Operating System\" \/>\n<meta property=\"og:description\" content=\"1) Politique de confidentialit\u00e9 (RGPD) Derni\u00e8re mise \u00e0 jour : 6 ao\u00fbt 2025 1. 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